Refund Policy

This Refund Policy applies to all paid subscriptions and services offered by AyuLink Health Technologies Pvt. Ltd. ("AyuLink", "we", "us", or "our") through the AyuLink digital health records platform (the "Platform"). By subscribing to any paid plan, you agree to the terms outlined in this Refund Policy.

Please read this policy carefully before making a purchase. For questions, contact us at billing@ayulink.health.

1. Free Trial

• AyuLink offers a 14-day free trial for doctors and healthcare professionals to evaluate the Platform before subscribing to a paid plan.
• No payment information is required to start the free trial, and no charges are incurred during the trial period.
• Since the trial is provided at no cost, no refund is applicable for the trial period.
• At the end of the trial, your account will be downgraded to the free tier unless you choose to subscribe to a paid plan.

2. Subscription Billing

• All paid subscriptions are billed in advance on a recurring basis (monthly or annually), as selected at the time of purchase.
• Once a billing cycle begins, the payment for that cycle is non-refundable.
• If you cancel your subscription, you will continue to have access to paid features until the end of your current billing period. No prorated refunds are issued for unused portions of a billing cycle.
• Subscriptions automatically renew unless cancelled before the renewal date. It is your responsibility to cancel before the next billing cycle to avoid charges.

3. Eligible Refund Cases

Refunds will be considered only in the following circumstances:

All eligible refund requests must be submitted within 15 days of the date of the transaction in question.

4. Non-Refundable Cases

Refunds will not be granted in the following situations:

• Partial Usage: You used the Platform for part of the billing cycle and now wish to receive a refund for the remaining period.
• Change of Mind: You purchased a subscription and later decided you no longer need it.
• Failure to Cancel: You forgot to cancel your subscription before the auto-renewal date and were charged for the next billing cycle.
• User Negligence: Issues arising from incorrect information provided by you, unauthorised sharing of your account credentials, or misuse of the Platform.
• Third-Party Issues: Payment failures, bank processing delays, or errors caused by your bank, payment gateway, or UPI provider.
• Downgrade or Plan Switch: Switching to a lower-tier plan does not entitle you to a refund for the difference in price.

5. Patient Plan Refund

For patients who subscribe to a paid plan (if applicable):

• A refund may be requested within 48 hours of the initial purchase, provided that the paid features have not been used during this period.
• "Used" means any action beyond basic login, including but not limited to uploading records, sharing data with a doctor, or generating an emergency QR code.
• After 48 hours, or once any paid feature has been used, the subscription becomes non-refundable.

6. Cancellation Policy

• You may cancel your subscription at any time through your account settings or by contacting us at billing@ayulink.health.
• Upon cancellation, no refund will be issued for the current billing period.
• Your access to paid features will continue until the end of the current billing period, after which your account will be downgraded to the free tier.
• Cancellation does not delete your data. Data deletion can be requested separately in accordance with our Privacy Policy.

7. Refund Processing

• Approved refunds will be processed within 5 to 10 business days from the date of approval.
• Refunds will be credited to the original payment method used at the time of purchase (credit card, debit card, UPI, net banking, etc.).
• The actual time for the refund to reflect in your account may vary depending on your bank or payment provider. AyuLink is not responsible for delays caused by your financial institution.
• You will receive a confirmation email once the refund has been initiated from our end.

8. How to Request a Refund

To request a refund, please contact our billing support team:

Our team will review your request and respond within 48 hours with a decision.

9. Right to Modify

AyuLink reserves the right to modify this Refund Policy at any time. Changes will be communicated through the Platform or via email. The updated policy will be effective from the date stated at the top of this page. Continued use of the Platform after changes constitutes acceptance of the revised policy.

10. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of the Republic of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.